Used car sales of New Barnet

Look forward to buying again from veloces

After a year of hard work in a busy restaurant and following a promotion I took the plunge to indulge myself in a new car and decided on an Alfa Romeo Brera S, however being a rare car they were hard to come by. Finding Veloces was a blessing as they specialize in these cars so although based in London and myself being from Birmingham I made up my mind to buy from these guys, which turned out to be a wise decision. I arrived there, was greeted by a number of friendly staff and then met Martin (who I spoke on the phone with) who was true gentleman. I felt no pressure, had no salesman talk, found no issues with any of the cars I viewed and the test drive was a pleasant experience so I placed the deposit on a stunning 2.2 Brera S which I would pick up the coming Monday. On the Monday of picking up the car I had a relative to drive me down and unfortunately on the M1 his boost pipe from the turbo blew so on arriving at veloces we informed them and they took the car straight into the garage and reattach the pipe free of charge - How often does that happen these days??? Then when I went into the office with Martin to make payment there was an issue with my card and the money not going through. This was a huge blow as I came all the way and thought I wouldn't be able to pick up my car that day until I got my bank account sorted. Instead Martin took the time to drive me to the nearest HSBC as I was unfamiliar with the area and sat in the bank with me for over an hour whilst I got things in my account sorted to enable the transfer to go through. After getting back to the garage I felt, dare I say it, embarrassed as I caused a lot more hassle to these guys than they needed as they were very busy. I expressed my gratitude to Martin who simply shook my hand with a genuine smile and said "not a problem". I have never had customer service like it, they genuinely care for their clientele and their cars and it shows. These guys are not your stereotypical wide boy car dealers who dont want you to return once you've exchanged cash, they represent something of a much higher standard. I will recommend to anyone, and I look forward to buying the 3.2 Brera S in a few months. Thank you again guys Will

Will